We value our customer satisfaction and we will make every effort to resolve claims.
Once a package has left French Favors, the responsibility and ownership of the package has transferred to the shipping company (the post office) and the customer.
If any package is damaged during transit, claims are an issue between the customer and the post office.
You should refuse reception of the package if it appears damaged and it will be returned to French Favors. French Favors must be notified immediately and no later than 5 days after receipt of damaged goods. |
